Our Mission, Your Success.
Our top priority is customer satisfaction and building strong, long-lasting partnerships. We place the Customer at the heart of everything we do, providing full support and tailored solutions to meet their needs. Our integrated approach ensures continuous assistance and delivers tangible results through four key pillars.
Strategic Consulting
We provide strategic consulting on both ongoing and future projects by sharing the best marketing intelligence tools, identifying new opportunities in the target market, and suggesting improvements for existing products.
Innovation and Continuous Product Improvement
We offer constant support from product design to commercialization, paying attention to every detail: from raw material selection to formulation, packaging design, and post-launch refinement. This ensures the long-term success of the product.
Well-Prepared Commercial Team Always at Your Service
Our Key Account Managers serve as the main point of contact throughout all phases of collaboration with Clients. They provide professional and dedicated assistance before, during, and after purchase, coordinating Client interactions with various company functions and ensuring timely and competent support in case of unforeseen situations.
Advanced Service Level Monitoring
We maintain a system of KPIs to monitor the performance of every supply chain function, including orders, procurement, suppliers, warehouses, transportation, and the quality of delivered goods. This monitoring helps identify the causes of inefficiencies and take corrective and preventive actions as needed.
OTIF for a Timely and Reliable Supply Chain
To measure our service performances, we rely on the OTIF (On Time and In-Full) indicator, which aims to assess whether the supply chain can deliver:
- A product that meets the required specifications
- In the fixed quantity
- To the agreed location
- Within the expected timeframe
We periodically ask our Clients for feedback on the completeness and conformity of deliveries, setting a target OTIF score of over 95%. In case of any delivery discrepancies, we immediately implement an action plan to address the issue.
